Refund policy
Crystals and minerals. Each crystal and mineral is a natural, one of a kind piece. I’m unable to accept returns or exchanges if you change your mind. Please look closely at the photos and description before you order, and email me with any questions first. I’m happy to help.
Essential oil products: These are handmade in small batches and contain skin-contact ingredients. I’m unable to accept returns or exchanges, including for scent preference. Scent is personal, and I can’t predict what will suit you, if you’re unsure which blend is right for you, please reach out and we can chat before you order.
Jewelry, energy cleansing, and all other products: Most of the products I offer are small-scale made, or one of a kind. I cannot offer returns or exchanges if you change your mind, please reach out prior to ordering if you'd like more information or pictures.
Damaged, defective, or incorrect items: If your order arrives damaged or defective, or isn’t what you ordered, I’ll make it right. This is handled separately from the policies above.
To start a claim, email me at siriusandthewren@gmail.com within 7 days of delivery.
Please include:
- Your order number
- Photos of the item and its packaging
- A short description of what’s wrong, or what you received instead
I’ll reply within 3 business days. Depending on the situation, I’ll offer a replacement or a refund.
Your rights. Nothing in this policy limits any rights you may have under applicable consumer protection law.
A note on spray nozzles: Sometimes a spray nozzle can clog, especially if the bottle has been sitting for a bit. Before reaching out, try this: remove the sprayer top, rinse it under warm water, and replace it. If it's still not spraying evenly, try pumping it a few times with the nozzle pointed away from you. This clears most clogs quickly. If you've tried both and it's still not working, get in touch -- I've got you.
Shake before each use. Patch test recommended before use. Not for use on broken or irritated skin.
Appointments, Payments and Cancellations
Payment Terms
Payment is due at time of booking through the secure online payment system.
Gratuity is not included in the price of a session, but are certainly appreciated if you are drawn to give a tip.
Refunds are provided only in accordance with our cancellation policy.
Cancellations made 24 hours or more in advance of your session will be refunded in full.
Cancellations made less than 24 hours in advance of your session will be refunded 50% at my discretion.
If you are a no-call, no-show for your session, you will be charged full price for the session.